You can contact the ITF by telephone or email. Please use the links on the right of this page for information on languages spoken at the ITF and a guide to the phonetic alphabet.
Contact an ITF Inspector
If you are on board or in port and have an urgent problem, you should contact the nearest ITF Inspector.
Contact ITF London
If you cannot reach an ITF Inspector, you can contact one of our dedicated seafarer support staff by, using the following number:
+44 20 7940 9287
The line is manned between the hours of 8am and 6pm (UK time). Call costs vary, depending on which country you are ringing from. We will happily call you back if you provide us with a contact number.
If you are unable to get through, or if you are ringing outside of office hours, please leave a message and we will get back to you as soon as possible.
You can also contact ITF seafarer support staff by email. Please complete an email form by clicking on the link, adding your name, email address and message. Help us to help you and give us as much information as possible.
Contact an ITF regional office
If you cannot reach an ITF Inspector, and you find that due to time difference you can’t reach ITF London, you might want to try one of our regional offices.
Click the link for details of the ITF’s Regional Offices.
Help us to help you
Whether you contact us by phone, email or post, by providing the following information we will be able to deal with your issue more effectively:
- You (name, rank, nationality)
- Your problem (brief description)
- Your ship (name, flag, IMO number, ship type)
- Your location (current port, sail date, next port, ETA)
- Your contact details (phone number, email address)
If you will not be contactable for some time (e.g. leaving port), please leave details as above and we will try to follow up the problem in the best way possible during that period.
See the links on the right of this page for more details about what information we need from you as well as a guide to the phonetic alphabet (to help spell important information such as names).